Frequently Asked Questions
We begin preparing your confirmed order immediately on the same day (Sat-Sun Included) Order is typically sent to the carrier within 1-2 working days, and you will receive a shipping confirmation by email or SMS. This confirmation contains a tracking number for the shipment status.
Yes, shipmets are fully trackable. A tracking link is provided to you in your shipping confirmation. Any lost, damaged or delayed shipments are covered in full. If you haven't recieved your goods within 7 business days, feel free to use Artdigest Parcel Panel
We offer free premium shipping within the contiguous United States and certain EU countries. Additional shipping costs for certain locations may apply. Please refer to the checkout page to see the total shipping cost.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
- AMAlaya M.Verified BuyerRated 5 stars5 Stars
Very artistic, the effect of simulating fire is more perfect than expected, very beautiful, very goodWas this helpful?
- SHSadia H.Verified BuyerRated 5 stars5 Stars
I love this so much, it’s like having a mini fireplace on my desk. It does make a little bit of bubbly noises, no motor sounds at all though. My only complaint is that the USB wire is white and sticks out like a sore thumb. It also doesn’t seem to give off a strong aroma from scents in my opinion. But that’s okay with me. Its just Pleasant to look at. :)Was this helpful?
- IDIvie D.Verified BuyerRated 5 stars5 Stars
I was so skeptical to buy it but it is the best thing I have bought on Amazon by far! I absolutely love it! Now my nights are going to be so relaxing.Was this helpful?
- TJTaylah J.Verified BuyerRated 5 stars5 Stars
I love the design, the flame looks great. Nothing noisy like the others I 've had in the pastWas this helpful?
- SCSaba C.Verified BuyerRated 5 stars5 Stars
So far haven’t disliked anything about this. I love it but make sure you add under the limit of water or it won’t diffuse anything.Was this helpful?